Privacy Policy
This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from https://www.symphonymerch.com (the “Site”). This Privacy Policy does not apply to the main Symphony website or to information obtained by us offline or through any other means, including on any other website operated by any third party.
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Collection of Information
When you visit the Site, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Use of Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our users browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing of Information
We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use Onyx to power this Site and fulfill orders. Onyx will not share your information with anyone, except warehouse managers and shipping companies. Onyx has a DUPA (Data Usage Privacy Agreement) in place and when handling PII (personally identifiable information) has strict rules regarding access to the data. Onyx complies with all Applicable Laws and Applicable Privacy Standards, including GDPR for EU shipments and all requirements applicable to the cross-border transfer of Personal Information.
Onyx follows the privacy requirements of the Privacy Act, which protects user’s personal information that it maintains in what is called a system of records. A system of records is a file, database, or program from which personal information is retrieved by name or other personal identifier. In other words, the Privacy Act applies when Onyx uses your personal information to know who you are and to interact with you – such as when you provide information to request a product or service or submit an inquiry or complaint. The Privacy Act provides comprehensive protections for your personal information. This includes how information is collected, used, disclosed, stored, and discarded.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
We may also share aggregated or de-identified information that cannot reasonably be linked to you.
Children’s Privacy
This Site is not intended for individuals under the age of 16.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Transfer of Information to the U.S. and Other Countries
The Site is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Site or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to the U.S. and other countries, where you may not have the same rights and protections as you do under local law.